Frequently Asked Questions
Here is a few Q&As that we hope you will find useful.
If you have any other questions that are not answered here please get in touch.
TOP 10
Why should I book direct instead of via a 3rd party website?
There are a number of reasons why booking with us through our own website or over the phone is better for you as a customer and also for us as a small family business.
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Accurate Descriptions - We don't have 100% control over all the information on some 3rd party booking websites. Details and descriptions aren't always written in a way that we want and therefore sometime vital information can be missed. Our own website has much more detail about pitch descriptions, sizes and what size units can fit on each pitch. Our booking system is also a little more clever and will only show you availability of pitches that your unit will fit on (as long as you select the right unit from the dropdown list). If you make an error and book a pitch via a 3rd party website that is not suitable for the size of your tent / motorhome or caravan we would have to cancel your booking and as the deposit paid is kept by the booking website as their commission we are not able to refund this.
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Allocation - We don't give our full allocation of available pitches to 3rd party booking pages due to the risk of duplicate bookings so sometimes their websites will show us being fully booked when we do still have pitches available.
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Duplicate bookings can still sometimes happen - there is up to a 15 minute delay between a booking being made on a 3rd party website and it being imported onto our booking system. Occasionally when it is the last available pitch for a certain date someone can book direct on our own website at the same time as via a 3rd party website. If this happens the direct booking will take priority and bookings via 3rd party websites will be cancelled.
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Pitch requests - although we never guarantee any pitch requests we do prioritise request made by those who book direct over those made on other websites.
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Admin fees for date changes - if you accidentally book the wrong date we give a 7 day grace period for date changes to bookings made direct, after this our standard £25 admin fee is applicable. However changes to dates for bookings made via 3rd party websites would have to pay the £25 admin fee from day 1 of booking.
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Price - Not many people realise that 3rd party booking websites charge us as a campsite a commission of up to 15% of your booking total. So even though the price looks the same to you, we as a small family business lose 15% of that income. To encourage more of you to book with us direct we now offer a small discount on bookings made online via our own website when you use the discount code #BOOK-DIRECT
Do you have seasonal touring pitches?
Yes
We offer seasonal touring pitches for holiday use only.
You can view full details incliding prices HERE
If you think you may want a seasonal pitch with us in the future it's a good idea to get your name on the waiting list as soon as possible. Pitches only become available when current seasonal leave so sometimes it may take a couple of years of being on the waiting list before you get offered a place with us.
Where is your closest beach?
Portreath is our closest beach at 5.8 miles - about 15 minutes in the car.
But there are loads of fantastic sandy beaches within easy reach of Lanyon Holiday Park, in fact we have 12 within a 10 mile radius!
- Portreath - 6.3 miles
- Godrevy- 8.2 miles
- Gwithian - 9.6 miles
- Hayle - 10.5 miles
- Porthtowan - 7.8 miles
- St Agnes- 12.2 miles
- Swanpool - 12.2 miles
CLICK HERE for a guide to the beaches in Cornwall with up to date information about seasonal restrictions, parking, accessibility and so on.
Do you accept group bookings?
Yes
We accept group bookings but ask that you first contact us via email to let us know about your party size. We cannot guarantee pitches being together in advance so recommend customers to book onto one of our ‘Double Pitches’ if wanting to be together for your holiday.
Can I reserve a particular pitch?
No, but...
If you have stayed with us previously and would like to request a pitch / certain area of the campsite then we would do our best to accommodate this if possible but we never make any guarantees for a numer of reasons:
- Operational needs of the campsite come first and as we do not specify that everyone has to arrive / depart on the same day of the week so we do have to move bookings around within the same pitch type to butt up arrival and departure dates to free up pitches for other bookings.
- If someone else who booked further in advance has already made the same request then their request will take priority (unless they booked via a 3rd party booking website as we prioritise requests made via direct bookings over 3rd party bookings. Another reason why it's always best to #BOOK-DIRECT).
- Seasonal pitches - half of our pitches are taken by seasonal pitch holders therefore sometimes you could request a pitch that may be allocated to a seasonal and then not available for holiday bookings.
You need to be 100% happy that you may not be allocated your requested pitch before making a booking with us.
What are the campsite check in / check out times?
Touring & Camping
Check in - 1pm
Check out - 11am
Can we have a BBQ or fire pit?
Yes
We allow BBQs and fire pits throughout the park.
For BBQs if they are low to the ground / disposable please make sure you use the blocks provided so the grass doesn't get burnt.
Fire pits can be rented from us or you can bring your own. For more information on fire pit rental CLICK HERE
We also keep a stock of logs, kindling, firelighters and matches available to purchase should you need them.
If you are bringing you own there are a few rules you must follow:
- We can only allow fully self contained fire pits on legs (they must catch / contain all hot ash).
- Please also use the bricks provided at the toilet block underneath the fire pit to create a barrier from the heat and the grass otherwise we get scorch marks.
- You MUST have a red fire bucket filled with water & visible AT ALL TIMES, if you don’t have one you can borrow one from us for £2.
- All fire pits must be a safe distance from yours and other peoples tents / awnings. Don’t overload with wood and create big & dangerous fires and be aware of wind direction. If we think your fire is in a dangerous position or out of control we will come and put it out.
- All fires must be put out before bed.
- No hot ash in the bins.
Do you have WIFI?
We offer a FREE wifi service on site. However certain factors out of our control may affect signal strength and consistency so you wont get the same speed as you do in your own home.
Volume of traffic - we have one wifi for our campsite & cottages and even though we have a good overall download speed we have to limit the download speed per device connected so that there is enough internet for everyone.
Our campsite wifi is therefore intended for emails and general web browsing only and not streaming videos.
We recommend downloading any content / videos before you come away so you can watch them uninterrupted offline whilst staying with us.
Do you have EV charging available?
We do have two EV charging points available behind our reception building. You are prohibited from charging any electric vehicles anywhere else on the campsite and be fined if caught doing so.
Do you currently have holiday homes for sale?
Yes, we currently have a range of new holiday homes for sale with us at Lanyon Holiday Park. Check out or sales page for more information on our availability and to book a viewing.
about our campsite
Can I bring my dog on holiday?
Yes
We are a dog friendly campsite.
We generally allow maximum 2 dogs per pitch however occasionally we may allow more depending on the time of year you want to come away so please get in touch via our contact us page to double check if you have more than 2 dogs.
We do ask that dogs are kept on a lead or tether at all times around the campsite and on your pitch for the following reasons:
- Even if you have a very well behaved / non reactive dog, if they are off lead and innocently wander up to another dog on a lead / tether that other dog may not react so well having another dog enter their space.
- Some children (and adults) are afraid of dogs - no matter how big or small - and would not like a strangers dog coming up to them.
- Wandering dogs tend to go to the toilet without their owners noticing.
We have a dog walking paddock on the holiday park where you can let your four legged friend off their lead to have a sniff about, go to the toilet and have a play with any other doggy friends they may meet on the campsite.
Please note that this area is not fully enclosed so dogs off lead will need to have good recall - there are a number of beaches in the area where you can take your dog for a good amount of daily exercise. Take a look at our dog friendly beach guide here.
Why should I book direct instead of via a 3rd party website?
There are a number of reasons why booking with us through our own website or over the phone is better for you as a customer and also for us as a small family business.
-
Accurate Descriptions - We don't have 100% control over all the information on some 3rd party booking websites. Details and descriptions aren't always written in a way that we want and therefore sometime vital information can be missed. Our own website has much more detail about pitch descriptions, sizes and what size units can fit on each pitch. Our booking system is also a little more clever and will only show you availability of pitches that your unit will fit on (as long as you select the right unit from the dropdown list). If you make an error and book a pitch via a 3rd party website that is not suitable for the size of your tent / motorhome or caravan we would have to cancel your booking and as the deposit paid is kept by the booking website as their commission we are not able to refund this.
-
Allocation - We don't give our full allocation of available pitches to 3rd party booking pages due to the risk of duplicate bookings so sometimes their websites will show us being fully booked when we do still have pitches available.
-
Duplicate bookings can still sometimes happen - there is up to a 15 minute delay between a booking being made on a 3rd party website and it being imported onto our booking system. Occasionally when it is the last available pitch for a certain date someone can book direct on our own website at the same time as via a 3rd party website. If this happens the direct booking will take priority and bookings via 3rd party websites will be cancelled.
-
Pitch requests - although we never guarantee any pitch requests we do prioritise request made by those who book direct over those made on other websites.
-
Admin fees for date changes - if you accidentally book the wrong date we give a 7 day grace period for date changes to bookings made direct, after this our standard £25 admin fee is applicable. However changes to dates for bookings made via 3rd party websites would have to pay the £25 admin fee from day 1 of booking.
-
Price - Not many people realise that 3rd party booking websites charge us as a campsite a commission of up to 15% of your booking total. So even though the price looks the same to you, we as a small family business lose 15% of that income. To encourage more of you to book with us direct we now offer a small discount on bookings made online via our own website when you use the discount code #BOOK-DIRECT
What are the campsite check in / check out times?
Touring & Camping
Check in - 1pm
Check out - 11am
Do you have on site entertainment?
No
We are a small family campsite and the facilities that we have to offer are an indoor heated swimming pool, perfect for children but definitely not large enough to swim laps! a children's play park which has a trampoline, sand pit, swings, climbing frame, ball games area with goals and a small games room.
Do you have a shop?
No
As we are so close to a number of supermarkets we do not have an on site shop available.
We do however keep a few 'essential' items for sale like: Gas, logs, kindling, firelights and matches for fire pits (which you can rent from us too).
Our local village has a post office with a convenience store that are well stocked with wide opening hours and also an organic farm shop.
Below is a list of our local shops and their distance to drive to from Lanyon Holiday Park:.
Tesco Extra - 1.4 miles
Lidl - 1.6 miles
Morrisons - 1.6 miles
Aldi - 1.7 miles
Co-op Local - 2.5 miles
Do you have any food vans visit during the summer?
Yes
During the summer we have Sunset Pizza Van visiting us. Check their facebook for dates & times they will be with us. You can also view menus and preorder with them.
Do you have a motorhome service point?
Yes
We do have a water point that you can drive up next to in order to fill up your on board fresh water tank and also a drive over grate for disposal of grey waste.
We have 3 elsan points on site but the one you can drive up to with your motorhome is located at the mouth of Mole field for disposal of your toilet /black waste or to fill up your fresh water tank.
Is there somewhere I can charge my devices if I book a non-electric pitch?
No
If you need electricity whilst staying with us you must book one of our Gold electric pitches or use solar powered chargers.
Do you allow generators?
No
Generators are prohibited at all times. If you need electricity whilst staying with us you must book one of our Gold electric pitches or use solar powered chargers.
Do you have laundry facilities?
Yes
We have a coin operated large washing machine and tumble dryer available in our launderette, also large sinks with free hot water if you want to hand wash and outside rotary lines for communal use.
We also have a dedicated wetsuit dunk tank and undercover drying area for all of your sandy beach items that just need a quick rinse in fresh water rather than a full wash. Using the dunk tank instead of washing these items in our showers helps to stop our drains getting blocked up with sand.
Do you have a freezer for my ice blocks?
Yes
We have a free communal freezer located in our launderette. Please note we cannot guarantee space & all items are left at your own risk, we recommend you label everything with your name and pitch number. Anything not labelled will be disposed of.
Do you have EV charging available?
Yes
We do have two EV charging points available behind our reception building. You are prohibited from charging any electric vehicles anywhere else on the campsite and be fined if caught doing so.
Do you have disabled / accessible facilities?
No
Unfortunately at the moment we do not have any accessible facilities and both the mens, ladies and unisex toilet / shower all have a step up into them.
Do I have to pay for the showers at the holiday park?
No
There is no charge to use the showers or toilets, they are included in the price of the pitch while you holiday with us.
Can I park next to my tent / caravan?
Yes
We don't have an additional car park so all vehicles must be parked on pitches.
Can I leave my caravan with you long term?
Yes
We offer seasonal touring pitches for holiday use only.
You can view full details inc prices HERE
If you think you may want a seasonal pitch with us in the future it's a good idea to get your name on the waiting list as soon as possible. Pitches only become available when current seasonal leave so sometimes it may take a couple of years of being on the waiting list before you get offered a place with us.
own your own holiday home at lanyon
Do you currently have holiday homes for sale?
Yes, we currently have a range of new holiday homes for sale with us at Lanyon Holiday Park. Check out or sales page for more information on our availability and to book a viewing.
making a booking
Do I need to book in advance?
No, but .......
We do allow drop ins and last minute bookings but we recommend booking in advance. Even outside of the school holidays we are very busy with those travelling without children and generally get booked up well in advance.
Can I book for 1 night only?
Yes
You can book a one night touring or camping stay with us at Lanyon Holiday Park.
Can I book over the phone?
Yes
Our online booking process is very easy but if you prefer to talk to someone over the phone just give us a call on 01209 313474.
If we don't answer it may be that we are in the middle of cleaning the loos, mowing the grass or on another call so please leave a message and we will get back to you as soon as possible.
Can I pre book a late departure on my last day?
No
We do not allow late departures to be pre booked at any time of year.
We can only accommodate a late departure if your pitch does not have an arrival on the day you leave.
This is something you can only arrange with us on the morning of your departure.
The only way you can guarantee being able to leave later in the day is to book an additional night, you can then pack up and leave at your leisure in the afternoon / evening.
Can I change my holiday dates?
Yes and No
It depends how close your holiday arrival date is.
If you want to change your holiday dates at a point where you have only paid a deposit we can accommodate the change if we have availability and our standard admin fee for a date change is £25.
Bookings made direct via our own website we allow a 7 day grace period from the date of booking (as long as your arrival is more less than 4 weeks away) to make any date changes free of charge.
If you want to change your holiday dates at a point where you have already paid your balance then (so the booking arrival is within 4/8 weeks) please take a look at our terms and conditions HERE
Can I get a refund if I cancel my holiday or leave early?
No
We do not operate a cancellation scheme; once payment has been received no refunds will be given on deposits or full balances.
Holiday cancellation insurance is the responsibility of the customer.
However depending on circumstances of cancellation we may allow you to transfer a portion of what you have paid towards another holiday within 12 months.
Please CLICK HERE to view our full terms and conditions.
getting here
Can I get to Lanyon Holiday Park using public transport?
Yes
There are a couple of options if you either don't drive or live a long way away and don't want to drive all the way to Cornwall.
Train, Coach & Bus Transportation
Our closest major train station is Redruth which is just 3 miles from Lanyon Holiday Park. Major coach companies such as National Express & Megabus stop here.
From here you can then catch the number 34 bus to Four Lanes which stops at the top of our road - Loscombe Lane. We are then a few minutes walk away. We would advise a taxi from the train station if you had luggage.
Whats your post code?
TR16 6LP
Here is our google maps location:
What time can I check in?
Touring & Camping arrivals are from 1pm.
Can I arrange an early check in if I want to travel through the night?
No
Unfortunately we cannot pre-plan early arrivals as we do not have anywhere on site for you to park up and wait for departures to leave.
If you want to travel in the early hours of the morning you would need to find somewhere else suitable to park up and wait. Cornwall Services on the A30 is a good option as this is the only major services on the A30 with parking for caravans in the summer holidays - it can become very busy and you might not get a space so make sure you have a back up plan.
You can then phone the campsite from 11am to see if your pitch is ready - if it is and we have no pitch maintenance to do (grass cutting etc) then we are generally happy for you to head on over early.
Alternatively you could book the pitch for the evening prior to your arrival and we would then allow you to arrive on site from 9am. We cannot allow any arrivals too early as this could disturb other guests.
local area & getting around
Can I catch the bus from the campsite?
Yes
There is a bus stop in our local village that will take you to multiple locations. Redruth is the closest town with a train station that can link you to multiple hotspot towns in Cornwall such as St Ives, Falmouth, Newquay or Truro.
Can I hire a car locally?
If you are in a motorhome and want to hire a car once you have arrived at Lanyon Holiday Park Europcar offer a delivery and collection car hire service click HERE for more information.
Are there any pubs within walking distance?
Yes
We have three pubs close to us at Lanyon Holiday Park. The closest is ‘The Sportsmans Arms’ a small traditional Cornish pub that have expanded with the addition of a local produce shop and pizzas. The next is The Victoria Inn, just a minute or so further up the road, this pub was renovated a few years back so has a more modern feel and offers lunch time & evening meals. The last is the Countryman Inn, a bit further but still do able on foot if you like a walk, offering entertainment, food and drink in a traditional setting.
Is it easy to get a taxi?
Yes, but...
You need to book taxi's well in advance and book your return journey especially in the summer as the taxi firms get VERY busy.
CLICK HERE for a list of taxi numbers that service our area.
Are there many dog friendly beaches close by?
Yes
Gwithian beach is well known for being dog friendly.
Some may have seasonal restrictions, CLICK HERE for our dog friendly beach guide.
Can you recommend any great days out with the kids?
Yes
Our obvious option is the beach!
But if you are looking for a few different ideas in case it's not beach weather when you are staying with us here are a few of our favourite days out with kids in tow and the distance to get to them from Lanyon Holiday Park:
What would you recommend we do while in Cornwall?
Too much for one trip!
We have now lived in Cornwall for 20+ years and are still amazed that we find new favourite things to do. There are so many options but here are a few things we think are worth doing:
- Get a pasty! - Our personal favourite is from ‘The Slipway’ in St Ives.
- Visit the ‘Three miles of Golden Sand’ only 16 miles from us you can park up at Godrevy beach and at low tide, walk all the way across to Hayle beach. Of course, you don’t have to walk the full way to appreciate the beautiful open beach or explore the vast hilly sand dunes but it is a must see on a sunny day.
- Check out the harbour town on Porthleven - This is a beautiful spot that we visit throughout the year come sunshine or rain! With great food and drink options from Origin coffee to the fantastic Harbour Inn beer garden. You can do long walks to Loe Bar and back or just enjoy an ice cream sat on the harbour wall.